Responsible Gambling at m99my
At m99my, we believe gambling should remain a controlled form of entertainment. This page provides guidelines, self-control tools and support resources to ensure your experience with us stays comfortable and safe.
Why Responsible Gambling Matters
Online gambling provides entertainment to hundreds of thousands of players in Malaysia every day. However, like any other form of entertainment, it needs to be approached with care. m99my takes this responsibility seriously — not merely to meet licensing requirements, but because we genuinely care about the wellbeing of our members.
When gambling is kept within reasonable limits, it can be an enjoyable way to relax. Problems arise when a person can no longer control their habits, or when gambling begins to negatively affect their finances, relationships and mental health. We are here to help you stay on the right track.
Remember: Gambling is entertainment, not a way to earn income or resolve financial problems. Always set limits you are comfortable with before starting a session.
m99my operates under an international licence and adheres to strict responsible gambling guidelines. We provide a range of self-control tools at no cost to all members, and our support team is available to assist you 24 hours a day, 7 days a week.
Warning Signs of Problem Gambling
Check in with yourself. If you recognise any of the signs below, consider using the self-control tools or seeking help:
- Gambling with money that should be used for daily needs such as rent, bills or food.
- Feeling the need to keep gambling to win back money that has been lost.
- Being unable to stop even after deciding to do so.
- Hiding gambling activity from family or friends.
- Neglecting work, family or other responsibilities because of gambling.
- Borrowing money or selling belongings to fund gambling activity.
- Feeling anxious or irritable when unable to gamble.
If you or someone you know shows the signs above, contact the m99my support team or get help via email at [email protected] — we can connect you with the right resources.
Responsible Gambling Features at m99my
m99my provides a range of features to help you maintain full control over your gambling activity.
Self-Exclusion
Members can apply for full self-exclusion from the m99my platform for a set period. During this time, your account will be blocked and you will not be able to log in or make deposits. Contact our 24/7 support to start this process.
Personal Deposit Limits
Set a daily, weekly or monthly deposit limit according to your means. Once a limit is set, our system will automatically decline any deposit that exceeds that amount. Limits can be lowered immediately, but an assessment period is required before they can be raised.
Session Time Limits
You can set a time limit for your play sessions. When the time limit is reached, the system will remind you and can block new sessions for a set period. Taking regular breaks helps you make better decisions.
Loss Limits
Set the maximum loss amount you are willing to take within a given period. When this limit is reached, the system will automatically block your betting activity until the set limit resets. This prevents losses from going beyond your control.
24/7 Support
The m99my support team is ready to assist you in Bahasa Melayu and English via live chat and email at any time. If you need guidance on self-control tools or simply want to talk things through, we are here for you.
Review Account History
Monitor your betting activity through detailed account history reports. Reviewing your deposit, withdrawal and betting patterns over time helps you make an objective assessment of your own gambling habits.
How to Use the Self-Control Tools
Activating responsible gambling controls at m99my is straightforward and can be done at any time.
Log In to Your Account
Access your m99my account through the m99my Login page. Make sure you are in a calm environment before making any settings changes.
Go to Account Settings
Find the "Responsible Gambling" or "Self-Control" section in your profile settings. All control tools are listed there for your convenience.
Choose the Right Tool
Set deposit limits, session time limits, loss limits, or apply for self-exclusion based on your personal needs. All changes take effect immediately.
Get Help If Needed
If you need further assistance or want to speak with someone, contact our customer support team via live chat or email, available 24/7.
Understanding the Self-Exclusion Programme
The m99my self-exclusion programme allows you to voluntarily block access to your account for a period you determine yourself. This is a courageous and responsible step, and we fully support this decision.
While the exclusion period is active, you will not be able to log in, make deposits or take part in any betting activity at m99my. We will also ensure that you do not receive any promotional communications from us.
To apply for self-exclusion, contact our support team via live chat or email at [email protected]. Requests will be processed promptly and your confidentiality is fully assured.
While you may apply to lift the self-exclusion once the minimum period ends, we recommend discussing this with a family member or counsellor before doing so. The decision to return should be made with full awareness.
Responsible Gambling Guidelines
Here are some practices we encourage all m99my members to follow to keep gambling a positive form of entertainment:
- Set a budget: Decide how much money you are willing to lose before you start, and stick to that limit.
- Do not chase losses: Losing is part of the game. Do not try to recover losses by placing larger bets.
- Limit your time: Set a time limit for each session and take regular breaks.
- Gamble in a healthy state: Avoid gambling when you are stressed, feeling low, or under the influence of alcohol.
- Understand the game: Learn how a game works, including the concepts of RTP and variance, before wagering real money.
- Balance your lifestyle: Make sure gambling does not replace social activities, work or other hobbies you enjoy.
Questions About Responsible Gambling
Answers to the most frequently asked questions about responsible gambling policies and tools at m99my.
Start Your Responsible Gambling Experience
Join m99my today and enjoy slots, live casino, sports betting, poker and fishing games with full confidence — support, security and control are with you every step of the way.
Minimum deposit RM10 • 24/7 Support • 21+ Only • International Licensing