Terms and Conditions of Use for m99my

Introduction and Scope of Application

This Terms and Conditions document ("Agreement") is a legally binding agreement between you ("User" or "Member") and m99my ("Platform", "Company", "us"). This Agreement governs the use of the m99my website, including all services, applications, games and features provided under the m99my domain.

By registering an account, accessing the website, or using any services provided by m99my, you hereby agree to be bound by all provisions contained in these Terms and Conditions. If you do not agree with any part of this agreement, you are required to cease using our platform immediately.

m99my operates under a valid international licence and complies with the security and fairness standards set by the relevant regulatory bodies. The platform offers a range of online entertainment services including slots, live casino, sports betting, poker and fishing games.

User Eligibility

Use of the m99my platform is restricted to individuals who meet the following conditions:

• Aged 21 years or above at the time of registration and throughout the period of platform use.
• Has the legal capacity to enter into a binding agreement under the laws applicable in their place of residence.
• Is not subject to any legal restriction that prohibits the use of online gambling platforms.
• Registers and uses the account in their own name only, not on behalf of any third party.
• Has never been declared bankrupt without discharge in the relevant jurisdiction.

Users are solely responsible for ensuring that their use of the m99my platform is lawful under the laws applicable in their place of residence. m99my makes no representation regarding the legality of use in all jurisdictions.

Account Registration and Management

3.1 Registration Process

To use m99my services, users are required to register an account by providing accurate, complete and current information. Information required includes full name as per identity card (MyKad), mobile phone number, an active email address and other details requested by the platform from time to time.

3.2 Account Security Responsibilities

Each user is fully responsible for the security of their account password. You are required to choose a strong password and not disclose it to any third party. m99my will never ask for your password via email, live chat or any other communication channel.

• The account is for personal use only and may not be transferred or shared.
• Each individual is only allowed to hold one registered account. Registering multiple accounts is strictly prohibited.
• Any suspicious activity on the account must be reported to the m99my support team immediately.
• Users are responsible for all activities that occur under their account.

3.3 Identity Verification

m99my complies with strict Know Your Customer (KYC) procedures. For verification purposes, users may be required to submit a copy of their MyKad, proof of current address or other supporting documents as needed. This verification process is important to protect users and maintain the integrity of the platform.

Deposits and Withdrawals

4.1 Payment Methods

m99my supports a range of payment methods to facilitate user transactions. Available methods include Touch 'n Go eWallet, DuitNow, online banking via FPX, Boost, ShopeePay, and cryptocurrency such as USDT, BTC and ETH.

4.2 Transaction Limits

The minimum deposit per transaction is RM10 for all supported payment methods. For withdrawals, the minimum amount that can be processed is RM100 per transaction.

4.3 Withdrawal Processing Time

Approved withdrawals will be processed within 10–45 minutes. However, actual processing time may vary depending on the payment method selected and the relevant verification requirements.

4.4 Anti-Money Laundering Policy

m99my complies with laws and regulations relating to the prevention of money laundering. Users are not permitted to use this platform for activities related to money laundering or the financing of illegal activities. m99my reserves the right to report any suspicious activity to the relevant authorities.

Bonuses, Promotions and Wagering Requirements

5.1 Welcome Bonus

m99my offers a welcome bonus of 100% on the first deposit up to a maximum of RM500. This bonus is subject to a wagering requirement of 25 times the bonus value before any winnings from that bonus are eligible for withdrawal.

For example, if you deposit RM100, you will receive a bonus of RM100, bringing your account balance to RM200. The wagering requirement to be met is RM100 × 25 = RM2,500. Likewise, if you deposit RM1,200, the bonus received is RM500 (maximum cap), bringing your account balance to RM1,700, and the wagering requirement is RM500 × 25 = RM12,500.

5.2 General Bonus Terms

• Each user is eligible to claim each promotion once only unless stated otherwise.
• Bonuses may not be transferred to another user or exchanged directly for cash.
• m99my reserves the right to amend, suspend or cancel any promotion at any time without prior notice.
• Attempts to abuse promotions through multiple accounts or other methods may result in bonus cancellation and account termination.
• The bonus value is based on the total qualifying deposit amount, subject to the limits set for each promotion.

5.3 VIP and Cashback Programme

Active m99my members are eligible to join the VIP Programme, which offers exclusive benefits including weekly cashback. The programme has four tiers: Bronze with cashback of up to 0.4% per week, Silver with up to 0.8%, Gold with up to 1.1%, and Platinum with up to 1.5% per week. Advancement to a higher tier is based on the member's activity record and loyalty.

General Game Rules

All games available on the m99my platform must be played in accordance with the rules set out. Users are required to familiarise themselves with the rules of each game before playing. m99my is not responsible for outcomes arising from a user's failure to understand the game rules.

• Game results are final and cannot be disputed unless there is solid evidence of a verifiable technical failure.
• Any attempt to manipulate game results or exploit system vulnerabilities is a serious violation that may result in immediate account termination.
• The use of automated software, bots, or any unauthorised method to play games is strictly prohibited.
• In the event of a technical disruption during a game, m99my reserves the right to void or restore the game at our discretion.

Game outcomes are generated using a Random Number Generator (RNG) certified by an independent body to ensure fairness across all games. m99my is committed to transparency and integrity in all its gaming operations.

Responsible Gambling

m99my takes responsible gambling seriously and is committed to helping users maintain control over their gambling activity. This platform is for entertainment purposes only and should not be treated as a source of income.

• Users are encouraged to set their own deposit limits, loss limits, and session time limits.
• If you feel that gambling is starting to affect your daily life, contact the m99my support team for guidance on self-exclusion options.
• A temporary account pause option is available for users who need a break from gambling activity.
• m99my does not allow anyone under the age of 21 to use this platform under any circumstances.

For more information on responsible gambling practices, please visit our Responsible Gambling page.

Account Termination and Restriction

m99my reserves the right to suspend, restrict, or terminate a user's account for the following reasons:

• Violation of any provision in these Terms and Conditions.
• Fraud, money laundering, or other illegal activity related to the use of the account.
• Registration of multiple accounts by the same user.
• Attempts to manipulate the system or exploit promotions unlawfully.
• Failure to submit required verification documents within the specified period.
• Requests from legal authorities or relevant regulatory bodies.

Users may also close their own account by contacting the m99my customer support team. Any valid remaining balance in the account will be processed in accordance with the established withdrawal procedures, subject to completed identity verification.

Liability Limits and Disclaimer

To the extent permitted by applicable law, m99my will not be liable for any indirect, consequential, special, or punitive losses arising from the use of or inability to use this platform.

m99my makes no warranties, whether express or implied, regarding the reliability, fitness for a particular purpose, or continuity of this platform's service. Service disruptions caused by maintenance, technical failures, or circumstances beyond our control do not constitute a breach of this agreement.

Amendments to Terms and Applicable Law

m99my reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Any changes will take effect upon publication on this website. Your continued use of the m99my platform after such changes are published constitutes your acceptance of the amended Terms and Conditions.

Users are encouraged to review this page periodically to ensure they remain informed of the latest terms governing the use of the m99my platform. The "Last Updated" date at the top of this document reflects the date of the most recent amendment.

This agreement and any disputes arising from it shall be interpreted and governed in accordance with the applicable laws of the jurisdiction where m99my is licensed. Any dispute that cannot be resolved internally will be referred to the dispute resolution procedures established by the relevant regulatory body.

If any provision in these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be reinterpreted to reflect the original intent of the parties as closely as possible, while the remaining provisions of this agreement continue in full force and effect.

For any enquiries relating to these Terms and Conditions, please contact our customer support team via live chat or email at [email protected].