Personal Data Protection for m99my Members

1. Information We Collect

When you register or use m99my services, we collect several categories of information to ensure your account operates safely and properly. The information collected includes:

• Identity Information: Full name, date of birth, identity card number (MyKad) or relevant identification document for age and identity verification purposes.
• Contact Information: Email address, mobile phone number and, where applicable, your residential address.
• Financial Information: Details relating to the payment methods you use, including deposit and withdrawal transactions, without storing your full card number or e-wallet password.
• Technical Information: IP address, device type, operating system, web browser and activity log data collected automatically when you access our platform.
• Gaming Activity Information: Betting records, wins, losses and transaction history required for account management and audit purposes.

We only collect information necessary for the stated purposes and do not collect excessive data beyond what platform operations require.

2. How We Use Your Information

Information collected is used by m99my for the following legitimate and transparent purposes:

• Processing account registration, identity verification and member profile management.
• Processing financial transactions including deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay, USDT, BTC and ETH.
• Providing customer support via live chat and email in Bahasa Melayu and English, available 24/7.
• Complying with applicable legal and licensing requirements, including Know Your Customer (KYC) procedures and anti-money laundering measures.
• Detecting and preventing fraud, unlawful activity and platform abuse.
• Notifying you of changes to terms, policies and important information relating to your account.
• Analysing usage patterns in aggregated and anonymous form to improve the quality of platform services.

3. Sharing Information With Third Parties

m99my does not sell or disclose your personal information to third parties for commercial marketing purposes. However, in certain situations, your information may be shared with:

• Payment Service Providers: Approved payment gateway providers for processing your financial transactions securely. These parties are bound by strict confidentiality agreements.
• Regulatory Authorities: When required by law, court order or a relevant licensing body, we are obligated to disclose certain information.
• Technology Partners: Technical infrastructure providers, gaming platforms and security services directly involved in m99my operations, under strict data processing agreements.

Every sharing of data with third parties is carried out on a legitimate basis and governed by contractual agreements that ensure a level of protection consistent with this policy.

4. Data Security and Protection

m99my continuously invests in security infrastructure to ensure your personal data is protected at all times. The security measures we practise include:

• 256-bit SSL encryption for all data transmitted between the platform and your browser.
• Firewall systems and intrusion detection that are actively monitored.
• Role-based access controls, ensuring only authorised staff can view sensitive member data.
• Regular security audits by independent parties to identify and address any technical vulnerabilities.
• Two-factor authentication (2FA) available as an added security layer for member accounts.

While we take every reasonable measure, no online system can be guaranteed 100% risk-free. You are also responsible for keeping your account password confidential.

5. Cookies and Tracking Technologies

The m99my platform uses cookies and similar tracking technologies to improve the user experience. These cookies serve to:

• Maintain your login session so you do not need to re-enter your password each time.
• Remember your preferences and settings on the platform, such as the interface language.
• Analyse how users interact with the website for service improvement purposes.
• Detect and prevent fraudulent activity based on unusual access patterns.

You can manage or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the m99my platform.

6. Data Storage and Retention Period

Your personal data is stored on secure, protected servers. The data retention period is determined based on the following requirements:

• For as long as your account is active or for as long as our services are needed by you.
• In accordance with the period required by law and relevant licensing bodies, typically between five and seven years for financial records.
• After an account is closed, certain data may be retained for a limited period to meet legal obligations and prevent fraud.

When data is no longer needed, it will be securely deleted or anonymised using procedures that comply with international standards.

7. Your Rights as a Member

As an m99my member, you have the following rights regarding your personal data:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request correction of information that is inaccurate or incomplete.
• Right to Deletion: In certain circumstances, you may request that your personal data be deleted from our system.
• Right to Object: You may object to the processing of your personal data for specific purposes such as marketing communications.
• Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format.

To exercise any of the above rights, contact our support team via live chat or email at [email protected]. Requests will be processed within a reasonable period in accordance with legal requirements.

8. Changes to This Privacy Policy

m99my reserves the right to update this Privacy Policy from time to time to reflect changes in practices, technology or legal requirements. When significant changes occur:

• The "Updated" date at the top of this document will be revised.
• Registered members will be notified via email or platform notifications.
• Continued use of the m99my platform after notification is considered acceptance of the latest version of this policy.

We encourage you to review this page periodically to stay informed about how we protect your data.

9. Contacting m99my About Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data, the m99my support team is ready to assist you through:

• Live Chat: Available 24/7 directly on the m99my platform in Bahasa Melayu and English.
• Email: [email protected]

We aim to respond to every privacy-related inquiry thoroughly and within a reasonable timeframe.